Before you ask us to do a repair, make sure you know it's our responsibility. There are some repairs that we expect you to carry out yourself and you can find a list of these here. If we are called out to do a repair which is your responsibility or find that the damage has been caused deliberately or through neglect, we will charge you for the cost of the repair.
We aim to carry out standard repairs within 10 days, but how quickly we can attend will depend on levels of demand at the time.
If you require a repair to your gas boiler or central heating system you may need to report this differently, click here for more information.
You will need to tell us:
- your name, address and contact number.
- what and where the problem is, being as specific as possible.
- any special circumstances you may have.
You should always phone us if your repair is an emergency. A list of what is considered an emergency can be found here.
You can call us on 01403 226000.
A majority of our repairs are carried out by HomeFix, our in-house repairs team, though we do use specialist contractors for certain jobs.
We offer appointments from Monday to Friday during the following time slots:
- 8.00am - 1.00pm
- 8.00am - 5.30pm
- 10.00am - 2.30pm
- 12.00pm - 5.30pm
We will remind you in advance, by text message, when your appointment is due and when our operative is on their way. Please make sure that we have an up-to-date mobile number for you when you book your appointment.
We will always do our best to keep the appointment, but if a problem comes up, we will let you know and arrange another suitable time.
You must ensure that an appropriate adult (aged 18 or over) is present to let us in to your property.
Please make sure the area likely to be affected by the work is clean and clear of obstructions, and that children and pets are kept a safe distance from the area.
Please treat our staff and contractors with respect and do not abuse or threaten them.
We may refuse to carry out repairs if your home is very dirty or poses a risk to the health and safety of our operatives. We will let you know if such circumstances arise and give you sufficient time to address them.