Before you ask us to do a repair, make sure you know it's our responsibility. There are some repairs that we expect you to carry out yourself and you can find a list of these here. If we are called out to do a repair which is your responsibility or find that the damage has been caused deliberately or through neglect, we will charge you for the cost of the repair.

If you require a repair to your gas boiler or central heating system and you live at one of our retirement or extra care schemes you will need to report this differently, click here for more information.

The easiest way to report a repair is online through your My Saxon Weald account. You can find more information about how to register for My Saxon Weald by clicking here.

If you have yet to register for My Saxon Weald you can email your repair request through to or report it via the online formĀ on our website.

You should always phone us if your repair is an emergency. A list of what is considered an emergency can be found here.

You can call us on 01403 226000.