Before our repairs team can send someone out to assist you with a blocked toilet, you will be asked if you have tried to clear the blockage yourself.  

Our HomeFix team have created a video which shows you how to unblock a toilet:

If the video does not display correctly please click here.

Please be aware that if our HomeFix team or one of our contractors are required to attend your property to unblock a toilet, you may be charged for this if the cause of the blockage is found to be due to tenant actions (e.g. flushing sanitary items down the toilet, flushing wipes or gloves down the toilet).