Our specially trained Customer Support team handle a majority of our customer queries. Whether you choose to contact us via your MySaxonWeald account, email, telephone, social media or visit our office, a customer support adviser will be on hand to help you. The team aim to resolve all contacts at first point meaning you get a response to your query as quickly as possible.



No matter how you choose to communicate with us, we are confident that you will receive the same great customer service:

  • Send us a message from your MySaxonWeald account 24 hours a day, 7 days a week
  • Email us hello@saxonweald.com
  • Call us Monday – Friday 08.30 – 16.00 on 01403 226000
  • Send us a message on Facebook visit www.facebook.com/saxonweald
  • Visit our office Monday – Friday 09.00 – 16.00 (Saxon Weald, 38-42 Worthing Road, Horsham, RH12 1DT) (Please note, there is no parking at our offices).
  • Fill in our online contact form


We know that there will be times when you may need to speak to a specialist team at Saxon Weald. If you need to contact your housing manager, scheme manager, property surveyor or home move adviser a member of the Customer Support team can arrange for them to contact you. These teams regularly work outside of our office and are not always available to speak to straight away, but we will aim to contact you with 36 hours of your request when possible.

.