My Saxon Weald FAQ

Commonly asked questions and answers...

How do I register?
Go to and click the register link on the left. You will be asked to fill out the online registration form. To speed up the verification pro...
Thu, 6 Jul, 2017 at 10:26 AM
I have lost / haven't received my verification code
If you need us to re-issue the verification code, please log into the portal and send us a web message. This may sounds strange, but you can still login wit...
Thu, 6 Jul, 2017 at 10:36 AM
Can I log an emergency repair online?
Currently, we ask that you call us if you are experiencing an emergency. The number to call is 01403 226 000.
Wed, 5 Jul, 2017 at 4:07 PM
Which web browsers do you support?
We support the following browsers: Chrome 58+ FireFox 53+ Microsoft Internet Explorer (IE) 10+ Microsoft Edge 40+ Safari 10+ Other browsers m...
Mon, 8 Apr, 2019 at 4:33 PM
How many password attempts do I have before my account locks out?
You get 3 attempts to enter your password correctly. You will receive a notification on screen and an email if you lock your account out.  You do not need ...
Mon, 17 Jul, 2017 at 9:04 AM
Where do I find my Allpay payment reference number?
Your 19 digit payment reference number is printed on your payment card. If you have lost your card, you can order a new one using by clicki...
Thu, 6 Jul, 2017 at 11:39 AM
Will I get a confirmation when I book a repair online?
Yes. You will get an on-screen confirmation when you successfully book a repair online. Once we have verified and scheduled the repair, you will receive a t...
Wed, 5 Jul, 2017 at 4:10 PM
I had a missed call after logging a repair online. What shall I do?
If you miss a call from us, we will call back again or send you a message via the online secure messaging feature.
Thu, 6 Jul, 2017 at 11:39 AM
How long does it take before my repair is carried out?
Our HomeFix team carried out 15,319 repairs last year. We usually respond within 24 hours for emergencies or within 10 working days for standard jobs. Rem...
Wed, 5 Jul, 2017 at 5:20 PM
Who can use
Existing tenants can register and use the Saxon Weald portal by going to Shared owners and leaseholders can use the Weald Living portal...
Tue, 11 Jul, 2017 at 9:39 AM