Rent and Money Matters FAQ

What payment methods can I use to pay my rent?
You should pay your rent in advance, as set out in your tenancy agreement.   There are a number of different options available for you to make a payment. ...
Fri, 16 Mar, 2018 at 9:28 AM
How can I check my rent balance?
There are a number of ways you can check the balance on your rent account.   Online: You can view your rent account online, 24 hours a day on your My S...
Wed, 1 Nov, 2017 at 3:54 PM
How is my monthly direct debit amount calculated?
If you choose to pay your rent by monthly direct debit we will always calculate your monthly payments so that your rent account is clear with no debts or cr...
Fri, 16 Feb, 2018 at 2:03 PM
I pay by monthly direct debit - why does my account online sometimes show in arrears?
We offer customers a range of direct debit payment dates - depending on when you make your payment, your account will sometimes show in arrears and sometime...
Fri, 16 Feb, 2018 at 2:21 PM
Why have you changed my direct debit payment amount?
When we intend to change your payment amount we will notify you by letter at least 10 working days before your direct debit payment is due . If there ha...
Fri, 16 Feb, 2018 at 2:28 PM
My direct debit payment was not taken - what should I do?
If we have tried to take a direct debit payment from your bank account and were not successful we will notify you of this by letter.  You will need to check...
Fri, 16 Feb, 2018 at 2:44 PM
How is my weekly direct debit calculated?
If you choose to pay by direct debit we will always calculate your payments so that your rent account is clear with no debts or credits on it by the end of ...
Fri, 16 Feb, 2018 at 3:47 PM
Is my home insured by Saxon Weald?
As the owner of your property, we insure the building you live in. Buildings insurance covers the permanent parts of the building e.g. walls, doors, windows...
Mon, 25 Mar, 2019 at 11:54 AM
Can you help me claim for housing benefit?
Most of our tenants under pensionable age will be required to make a claim for Universal Credit. If you are not eligible for Universal Credit, you may be en...
Mon, 25 Mar, 2019 at 2:59 PM
I receive Universal Credit - can I pay my rent directly to Saxon Weald?
Universal Credit replaces a number of benefits including Housing Benefit with one single monthly payment for your household. The amount included in your Uni...
Tue, 26 Mar, 2019 at 11:21 AM