Repairs and Maintenance FAQ

Reporting a repair
Before you ask us to do a repair, make sure you know it's our responsibility.  There are some repairs that we expect you to carry out yourself and you ...
Wed, 28 Feb, 2018 at 8:51 AM
What should I do if my repair is an emergency?
You should always phone us if your repair is an emergency. A list of what is considered an emergency can be found here. You can call us on 01403 226000....
Wed, 1 Nov, 2017 at 3:09 PM
What appointment times can I have for my repair?
Our Homefix repairs service offers repair appointments from Monday to Friday during the following time slots: - 8.00am - 1.00pm - 8.00am - 5.30pm - 10.0...
Tue, 9 Apr, 2019 at 3:11 PM
Do I need to be home for my repair appointment?
You do not need to be home for your repair appointment however you must ensure that an appropriate adult (aged 18 or over) is present to let us in to your p...
Wed, 1 Nov, 2017 at 3:20 PM
Can you refuse to carry out a repair?
Before you ask us to do a repair, make sure you know it's our responsibility. There are some repairs that we expect you to carry out yourself and you c...
Tue, 23 Apr, 2019 at 9:02 AM
I need to report a repair - how do I do this?
Before you ask us to do a repair, make sure you know it's our responsibility. There are some repairs that we expect you to carry out yourself and you c...
Fri, 23 Feb, 2018 at 3:22 PM
Am I responsible for any repairs at my property?
There are some repairs that we expect you to carry out yourself and you can find a list of these here.  If we are called out to do a repair which is you...
Tue, 9 Apr, 2019 at 3:35 PM
What do I need to tell you when I request a repair?
The easiest way to report a repair is online through your My Saxon Weald account. You can find more information about how to register for My Saxon Weald by ...
Wed, 1 Nov, 2017 at 3:29 PM
Who will carry out my repair?
A majority of our repairs are carried out by HomeFix, our in-house repairs team, though we do use specialist contractors for certain jobs. All of our HomeF...
Wed, 1 Nov, 2017 at 3:47 PM
How do I report a fault with my gas heating?
Properties with an individual gas boiler are serviced by our in house repairs service. You can find out more information by clicking here. Properties wi...
Fri, 23 Feb, 2018 at 3:20 PM